Job Description

Jahnel Group’s mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. We get to build some of the most complex and compelling applications for our clients located across the country.

We’re a fast-growing, INC 5000–recognized company, yet we still work as a close-knit team (150+ employees). As we continue to scale, we’re looking for an Account Manager to own client relationships, ensure delivery excellence, and drive account growth. 

Who we are looking for

We’re seeking a client-focused professional who can balance operational rigor with relationship building. The Account Manager will serve as the primary contact for a portfolio of clients, ensuring smooth delivery, accurate billing, and long-term success. The ideal candidate thrives on solving problems, building trust, and spotting opportunities to add value.

This role is a great fit for someone who enjoys client interaction and understands that meaningful relationships often extend beyond traditional 9 to 5 hours, whether that means an early morning call, a late evening sync, or other relationship building activities with a client.

What You'll Do:

• Act as the primary relationship manager for your clients, building trust at multiple levels.
• Grow accounts and business with existing clients by continued relationship building, including traveling to visit clients and organizing experiences.
• Monitor delivery health, project hours, and billing accuracy to protect client and company outcomes.
• Collaborate with Service Delivery, Sales, Marketing, & Recruiting teams to refine and streamline cross-team processes, in particular processes enhancing client and consultant experience. 
• Oversee onboarding, resourcing, and contract administration (MSAs, SOWs).
• Proactively gather client feedback and coach resources to continuously improve performance.
• Identify growth opportunities and collaborate with leadership to expand accounts.
• Serve as a point of escalation, resolving issues quickly and effectively

Skills and Qualifications:

Must Haves:

• Excellent communication, problem-solving, and organizational skills.
• Ability and enthusiasm to travel up to 30% of the time.
• Strong relationship-building skills with a proven ability to drive renewals and growth.
• Incredible attention to detail and organizational skills.
• Ability to manage time-sensitive tasks and competing responsibilities effectively.
• A valid driver’s license and reliable personal vehicle.

Nice to Have Experience:

• Prior experience in a client-facing role or with relationship management.
• Familiarity with the tech industry or software development.
• Travel planning and coordination.

Where we are looking for it

Schenectady, New York
100% Remote

Compensation Package (Salary Transparency for US Based Employees)

• Salary + OTE Range: $80,000 – $120,000 
• Salary is negotiable and variable based on experience  
• Free Health Insurance Option for all (Single, 2 - Party and Family) 
• 401k Safe Harbor Plan 
• Generous PTO - Maternity / Paternity Leave

Other Information

Primary work hours are 9:00 am to 5:00 pm EST, depending on workload. The Account Manager will also be expected to engage in client-facing activities outside of traditional hours, such as dinners, events, or other relationship-building opportunities. Background checks may be required due to client security requirements.

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