Job Description

At Griswold Care Pairing, we’re looking for a passionate and dynamic Case Manager to join our team and make a difference in the lives of our clients. This exciting and fast-paced role combines customer service, operations, scheduling, and case management to ensure that our clients receive the best care possible. As a Case Manager, you’ll be at the heart of our daily operations, managing client and caregiver relationships, conducting assessments, and ensuring smooth service delivery. From answering calls to conducting home visits and handling scheduling, this role offers variety and the opportunity to make a meaningful impact in your community. Key Responsibilities: * Assist the office manager with scheduling, marketing, recruiting, and administrative tasks * Conduct telephone intakes and initial home visits with new or potential clients, explaining services and securing signed service agreements * Perform follow-up visits with existing clients to ensure satisfaction and quality of care * Manage all scheduling activities, including caregiver replacements and substitutions * Resolve client, family, and caregiver concerns with empathy and professionalism * Ensure compliance with internal, state, and federal standards by maintaining accurate and up-to-date files * Screen, interview, and select caregivers to match the needs of clients * Participate in on-call rotation What You’ll Need to Succeed: * Nurturing and empathetic attitude—compassion for others is essential * Excellent communication skills—articulate with a pleasant phone manner * High level of emotional intelligence and strong problem-solving abilities * Highly organized, detail-oriented with good documentation skills * Ability to work effectively in a fast-paced, varied role What We Offer: * Competitive salary and benefits, including 6 paid holidays, sick time, and vacation days * Health Insurance & 401k Retirement Plan * Monthly and Quarterly bonus plan * Additional benefits: Employee Assistance Program, TelaDoc Why Griswold? At Griswold, we are driven by our commitment to helping clients “live assured”—enabling them to maintain independence while enjoying the peace of mind they deserve. You’ll play a vital role in this mission by ensuring that both clients and caregivers are well-supported and connected. We are an equal opportunity employer, committed to fostering diversity, equity, and inclusion in our team and work environment. HB531 | Florida Agency for Health Care Administration

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