Job Description

About Translated

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.

Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology ( IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools ( Gartner, 2022).

By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 360,000 clients grow their businesses worldwide.

We are looking for an Enterprise Account Manager to join the Translated Enterprise Account Management Team on a fully remote basis , preferably based in US .

Responsibilities

• Expand the relationships with existing customers by continuously proposing solutions that meet and/or exceed their objectives.
• Identifying and seeking out new lines of business that align with our values of transparency, automation, and an environment conducive to the global delivery of translations.
• Developing strategic and strong relationships securing trust with business partners with a portfolio of major clients to maximize lifetime value and increased overall profitability.
• Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective.
• Partner with the sales team in onboarding new customers to ensure seamless transitions for every step of onboarding.
• Maintaining a clear and open line of communication with the customers to ensure their satisfaction, and anticipate any problems that may arise.
• Ensuring profitability and success of accounts, driving to customer retention.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Requirements

• Proven experience as enterprise/key account manager and a track record of establishing, growing and developing targeted clients at the enterprise level.
• Past experience within the localization industry is essential , knowledge of the industry is required.
• Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Fluency in English and another language. Fluency in Italian is a plus.
• Excellent computer and web skills.
• Willingness to travel internationally.

Required Experience

• Bachelor’s Degree in a business or related discipline is required.
• Minimum of 5 years experience in a similar AM role within the translation & localization industries is preferred.
• Experience working with international teams.
• Must possess a valid Passport for international travel.

Headquarter

Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Diversity statement

At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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