Be part of the future!
We are one team dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
What you will do :
This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.
Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call: urgency contractual obligation available resources and customer needs. Handles all emergency dispatching of engineers which requires modifying current dispatching schedule. Does long term planning to ensure dispatching is evenly distributed.
How you will do it:
Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes updates and maintenance of daily technician activities.
Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.
Measure branch activity and compliance with program initiatives identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers expectations making judgements based on current workloads and priorities.
Monitor Technician activity and schedules ensuring that customer commitments are met clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.
What we look for:
Required
2 years customer service experience
Associates or Bachelors preferred
Experience working in a fast-paced work environment (or prior work in a JCI District Office preferred).
Excellent written and communication skills
Prior experience Coordinating/Scheduling in a service-related Industry
Intermediate Excel Skills
Use of Oracle systems preferred
Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred
HIRING HOURLY RANGE: $18.00-31.00 (Hourly rate to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range we encourage you to apply. Tosupport an efficient and fair hiring process we may use technology assisted tools includingartificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details please visit the About Us tab on theJohnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
...Houston Public Works (4545 Groveway Drive, Houston TX 77087)Work Hours: 7:30am-4:30pm (On-site)Why you should join our team! Why Baxter & Woodman?At Baxter & Woodman, both seasoned professionals and recent graduates find more than a job; they uncover a long-lasting...
...benefits, and real growth opportunities. Join the Abacus family. Nature of Work: The Home/Hospital Teaching Program is short-term instruction by home teachers to students who are unable to attend regular classes due to properly diagnosed physical or emotional...
**About This Role** We are seeking a Game Designer to help shape the player experience across future projects. You will work on mechanics, progression, balancing, encounter structure, player flow, and gameplay direction in close collaboration with engineering and production...
...make The Johns Hopkins Hospital an exceptional place to work, learn and advance your career. The Vascular Access Team (VAT) is composed of experienced Registered Nurses (RNs) from various clinical backgrounds who work together to provide exceptional care to adult and...
...related field. BCBA certification or appropriate licensure as a healthcare professional, in accordance with state regulations, is required... .... What we offer for our BCBAs: Flexible schedules (Remote opportunities for home cases!) Competitive salaries Travel...