Job Summary:
Responsible for providing quality and efficient customer service to PMR branch offices by producing timely,
accurate and thorough closing documents, reviewing executed documents returned from closing agents for
accuracy per investor guidelines and preparing necessary paperwork to enable the funds to be wired to
close loans. Additionally, responsible for delivering quality customer service to closing agents, investors,
warehouse banks and internal departments.
Essential Duties and Responsibilities:
Registers loans into company logbook to obtain loan number assignment.
Review files as they are logged in for completeness of documentation needed to submit for loan
approval.
Submitting all eligible files through DU/LP for automated approval prior to submitting to selected
lender. Note conditions and provide details to Loan Officer.
Once all documentation is collected, files are packaged and submitted to lender for final
approval. Follow up and work with Loan Officer through funding on any items needed to get loan
closed.
Conduct weekly meetings with each Loan Officer to review their pipeline and set priorities for their
files.
Order FHA Case numbers through FHA Connection, and order Flood Certs through SMI with our
computer system.
Order loan documents if the Loan Officer is not available.
Develop and maintain current procedures for all functions within Loan Processor position
Other projects as assigned.
Skills:
Strong knowledge of all types of loan programs including FHA/VA, conventional, DU/LP,
USDA/RD
Strong interpersonal and customer service skills required, ability to work with diverse base of
contacts (Loan Officers, clients, agents, lenders, title companies, etc.)
Detail-oriented individual with strong organizational skills
Computer skills required for this position include intermediate/advanced MSWord, Excel, ACT,
Outlook (e-mail) and BYTE mortgage origination software
Strong mathematical aptitude
Ability to work under pressure and meet stringent deadlines on a consistent basis
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