Meter Processing Representative
Location: Merrillville, IN (100% Remote, but must be local to IN or IL)
Contract Duration: 4 months (possible extensions)
Pay Rate: $20–$30/hr
Work Authorization: Must be authorized to work in the U.S. (No sponsorships, F-1, OPT, or other visas)
The Meter Processing Representative supports utility billing and meter reading operations by processing meter data, maintaining routes and schedules, coordinating with meter readers, and ensuring accurate customer billing. This role requires strong attention to detail, customer service skills, and proficiency with data entry and Excel-based reporting systems.
High school diploma or equivalent required
Successful completion of applicable Customer Service Representative (CSR) training
Strong computer skills, including Excel and standard office equipment (calculator, copier, fax, etc.)
Ability to quickly learn and apply knowledge of:
Utility rates and billing codes
Service classifications
Collection and shut-off policies
Ability to communicate effectively and courteously with both internal teams and external customers
Strong organizational, multitasking, and clerical skills
Meter & Billing Operations
Prepare and enter transactions to initiate or correct customer billing
Perform data entry for name changes, rereads, and billing adjustments
Review customer billing history to support accurate corrections
Process and verify meter readings transferred via electronic meter reading systems
Ensure readings interface correctly with the Industrial Billing System
Routing & Scheduling
Assign meter reading routes and create schedules for meter readers
Assign new and un-routed meters to appropriate CIS routes
Create new routes and enter district reroutes into CIS as required
Schedule, assign, and dispatch meter reading orders
Customer & Field Support
Schedule customer appointments for meter readings
Provide phone support to meter readers
Operate call direction telephone systems
Generate SONR (Shut-Off No Read) notification letters and respond to customer correspondence
Reporting & Administration
Run and work assigned reports using existing or new systems
Maintain departmental records (electronic and hard copy)
Perform clerical duties including typing, filing, mail handling, and message routing
Leadership & Compliance
Assist in training new or existing employees
Provide direction to one or two assisting employees as needed
Follow client's procedures, safety rules, and operational practices
Report irregularities or abnormal conditions promptly
Perform related or lower-level duties as workload requires
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