Job Description

Helpdesk Technician

Bard College

Helpdesk Technician

Employer Website:
Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician. The Helpdesk Technician is a member of Bard IT's User Services staff and will report to the Helpdesk Coordinator. The Helpdesk Technician is responsible for phone and in-person end-user technology support for Bard's administration, faculty, and students.



Essential tasks

»Responding to Helpdesk calls, emails, and walk-ins

»Field calls/office visits/remote support as necessary

»Entry of support tickets for other groups within IT

»Special event support

»Inventory management and updates

»Student employee training and scheduling

»Computer lab and printer maintenance

»Other tasks as assigned Required Qualifications

» 1-2 years practice supporting Macs, PCs, printers, software & hardware

» capability to communicate clearly and precisely, both verbally and in writing

»Practical knowledge and practice with installation, operation, and troubleshooting of virus/malware/spyware removal/detection tools

» capability to develop knowledge of college business practices and software

»Flexible, positive, and courteous public service demeanor

» capability to work independently, multi-task and prioritize effectively

»Excellent organizational expertise Desired Qualifications

» 1-2 years Helpdesk practice

» practice in college environments

»Familiarity with Helpdesk ticketing applications such as WebHelpdesk

»Familiarity with Google Workspace and Microsoft Office Suite

»Familiarity with video conferencing applications such as Zoom and Google Meets To Apply
Please submit a cover letter, resume, and at least one sample of your creative work documentation (writing samples, project plans, technical diagrams, or representative customer correspondence) to Interfolio at:


Applications will be reviewed as received.
AA/EOE

Job Tags

Work at office, Flexible hours

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