Job Description
ABOUT US 关于我们
AdvaCare Pharma produces and distributes a wide range of medical products under our brands to more than 65 countries, but what makes us different than others in the industry is our dedicated mission to bring essential healthcare to those that need it most in underserved, developing countries.
AdvaCare Pharma 生产并向超过 65 个国家/地区分销我们品牌的各类医疗产品，但让我们在行业中与众不同的是，我们致力于将基本的医疗保健服务带给欠发达国家中最需要的人群。
WHY WORK AT ADVACARE? 为什么在ADVACARE工作？
We are a fast-growing, dynamic, and well-organized company offering excellent growth opportunities and valuable experience in international business and technology. Our staff is comprised of young, motivated, and passionate nationals from China, USA, Spain, Italy, Russia, Indonesia, Peru, and more. Our company structure, being a matrix organization (mostly horizontal), is highly organized yet flexible. Working environment is friendly and overtime is not required as we value a strong work-life balance for our team members. An open-door policy allows all employees the ability to speak their mind to improve company culture, processes, and environment.
我们是一家快速发展、充满活力且组织有序的公司，在国际商业和技术领域提供绝佳的发展机会和宝贵经验。我们的员工由来自中国、美国、西班牙、意大利、俄罗斯、印度尼西亚、秘鲁等地的年轻、积极且充满热情的各国外籍及本地人员组成。我们的公司结构采用矩阵式组织（主要为横向扁平化结构），高度有序且灵活。办公环境友好，无需加班，因为我们注重团队成员良好的工作与生活平衡。“开放门户” (Open-door) 政策允许所有员工畅所欲言，以改善公司文化、流程和环境。
ROLE OVERVIEW 职位概述
The IT Coordinator serves as the central point of contact for all day-to-day technology needs across the organization. This role combines first-line IT support with business technology enablement — helping departments work smarter by leveraging cloud-based tools, AI productivity assistants, and process improvements. You will work closely with the Lead Developer, who handles infrastructure, architecture, and development, while you focus on the user-facing side of IT: keeping people productive, supported, and equipped.
IT协调员是整个组织日常技术需求的中心联系人。该职位将一线IT支持与业务技术赋能相结合——通过利用基于云的工具、AI生产力助手和流程改进来帮助各部门更智能地工作。您将与负责基础设施、架构和开发的首席开发人员（Lead Developer）密切合作，而您将专注于IT的用户端：让员工保持高效、得到支持并配备必要的工具。
This is not just a standard 'password reset' helpdesk role. The ideal candidate possesses a highly resourceful, analytical mindset and enjoys figuring out how to connect systems, automate repetitive tasks, and solve complex data bottlenecks for non-technical teams.
这不仅仅是一个标准的“重置密码”帮助台职位。理想的候选人拥有极强的资源整合能力、分析型思维，并乐于研究如何连接系统、自动化重复性任务，以及为非技术团队解决复杂的数据瓶颈。
RESPONSIBILITIES 职责范围
This role bridges IT support, business systems administration, and process improvement. The workload for each area may vary based on business needs.
该职位涵盖IT支持、业务系统管理和流程改进。各个领域的工作量可能会根据业务需求而有所不同。
IT Support & Operations IT支持与运营
1. Provide first-line technical support to end-users (employees), addressing hardware, software, and network issues
为终端用户（员工）提供一线技术支持，解决硬件、软件和网络问题
2. Troubleshoot and resolve user-reported IT problems in a timely and efficient manner
及时有效地排查并解决用户报告的IT问题
3. Assist in setting up, configuring, and maintaining end-user workstations and peripherals
协助设置、配置和维护终端用户工作站及外围设备
4. Install, upgrade, and maintain software applications and operating systems
安装、升级和维护软件应用程序及操作系统
5. Manage user accounts, permissions, and access to resources
管理用户帐户、权限和资源访问
6. Educate end-users on basic IT procedures and best practices
对终端用户进行基本IT流程和最佳实践的培训
7. Monitor and respond to IT helpdesk tickets, ensuring timely resolution and escalation when needed
监控并响应IT帮助台工单，确保及时解决并在需要时升级问题
8. Maintain an inventory of IT assets and equipment
维护IT资产和设备清单
Business Systems & Departmental Support 业务系统与部门支持
1. Manage and optimize the company’s Google Workspace environment, including folder structures, security permissions, and file sharing for global teams
管理和优化公司的Google Workspace环境，包括为全球团队建立文件夹结构、安全权限和文件共享
2. Utilize tools like Google Sheets automations, formulas, and extensions to help non-technical departments format, validate, and process data
利用Google表格自动化、公式和扩展程序等工具，帮助非技术部门格式化、验证和处理数据
3. Assist staff in utilizing AI tools (e.g., Gemini, ChatGPT) to optimize their daily workflows, including text translation, data cleanup, and content formatting
协助员工利用AI工具（如Gemini、ChatGPT）优化日常工作流程，包括文本翻译、数据清理和内容格式化
4. Act as a technical resource for cross-departmental needs, such as technical QA for newsletters, managing SaaS platform subscriptions, and basic content administration on WordPress (no coding required)
充当跨部门需求的技术支持资源，例如新闻稿的技术QA、管理SaaS平台订阅，以及WordPress上的基础内容管理（无需编程）
5. Serve as a bridge between end-users and the Lead Developer: gather clear technical requirements from staff and conduct initial testing of internal tools before they are rolled out
充当终端用户和首席开发人员之间的桥梁：从员工处收集明确的技术需求，并在内部工具推出之前进行初步测试
Documentation & Process Improvement 文档与流程改进
1. Create, update, and maintain IT-related SOPs (Standard Operating Procedures) in the company Knowledge Base
在公司知识库中创建、更新和维护与IT相关的SOP（标准操作程序）
2. Coordinate employee onboarding/offboarding from an IT perspective (accounts, hardware, access, data transfer)
从IT角度协调员工入职/离职（帐户、硬件、访问权限、数据转移）
3. Identify inefficiencies in current processes and propose technology-driven solutions
识别现有流程中的低效环节并提出技术驱动的解决方案
4. Conduct internal training workshops for staff on IT tools, AI usage, and new technology rollouts
为员工举办关于IT工具、AI使用和新技术推出的内部培训研讨会
REQUIREMENTS 要求
Your main focus will be keeping the office running smoothly from a technology perspective and helping departments get new tools, as well as get more out of the tools they already have. The skills acquired in this role are great for career paths in IT management, business systems, and technology consulting.
您的主要重点将是从技术角度保持办公室的顺利运转，并帮助各部门掌握新工具，以及从现有工具中获取更多价值。在该职位上获得的技能对于IT管理、业务系统和技术咨询的职业发展非常有帮助。
Soft Skills 软技能
1. Good interpersonal skills, including verbal, written, and presentation
良好的人际交往沟通能力，包括口头、书面和演示能力
2. Patient, service-oriented mindset — you enjoy helping people solve problems
耐心、服务导向的心态——乐于帮助他人解决问题
3. Goal-oriented and self-motivated, ability to recognize weaknesses in current systems and processes
目标导向、自我驱动，能够识别当前系统和流程中的弱点
4. Good teamwork skills and ability to quickly establish trust and credibility in a multicultural environment
良好的团队合作能力，能够在多元文化环境中快速建立信任和信誉
5. Demonstrated innovative and creative thinking capabilities
展现出创新和创造性思维能力
6. Professional, energetic, and “can-do” attitude
具有专业、充满活力且“积极进取”的态度
7. Comfortable working with minimal supervision in an in-house environment
能够适应在内部环境中在最少监督下工作
Technical Skills 技术技能
1. Proficiency in operating systems, including Windows and macOS (and Android/iOS for mobile support) at an administrative level
熟练掌握操作系统，包括达到管理员级别的Windows和macOS（以及用于移动设备支持的Android/iOS）
2. Advanced administration of Google Workspace (experience managing complex Shared Drive architectures, granular security permissions, and organizational units, not only creating email accounts)
Google Workspace的高级管理（拥有管理复杂的共享云端硬盘架构、精细的安全权限和组织单位的经验，而不仅仅是创建电子邮件帐户）
3. Advanced proficiency in Google Sheets / Excel: must be comfortable with complex formulas (XLOOKUP, INDEX/MATCH, QUERY), data validation, and basic macro/script logic to format and scrub bulk data
精通Google表格/Excel：必须熟练使用复杂的公式（XLOOKUP、INDEX/MATCH、QUERY）、数据验证以及基本的宏/脚本逻辑来格式化和清理大量数据
4. Strong understanding of system logic and data flow: ability to understand how different SaaS platforms, ERP systems, and websites connect and share data
深入理解系统逻辑和数据流：能够理解不同的SaaS平台、ERP系统和网站如何连接和共享数据
5. Basic understanding of process automation (Google Apps Script, Zapier, or similar)
基本了解流程自动化（Google Apps Script、Zapier或类似工具）
6. Basic understanding of networking principles (Wi-Fi, VPN, DNS) sufficient for first-line troubleshooting
基本了解网络原理（Wi-Fi、VPN、DNS），足以进行一线故障排除
7. Experience managing user accounts and permissions across cloud platforms
拥有在云平台上管理用户帐户和权限的经验
8. Familiarity with password managers and security best practices (2FA, phishing awareness)
熟悉密码管理器和安全最佳实践（2FA、防网络钓鱼意识）
9. Strong problem-solving and troubleshooting abilities
出色的解决问题和故障排除能力
10. Comfortable managing multiple assignments simultaneously
能够同时管理多个任务
11. Ability to read, write, and maintain clear technical documentation and step-by-step Standard Operating Procedures (SOPs)
能够阅读、编写并维护清晰的技术文档和分步标准操作程序（SOP）
Preferred Qualifications 优先条件
1. Experience with or willingness to learn AI-powered productivity tools (Gemini, ChatGPT, etc.)
有使用AI驱动的生产力工具（Gemini、ChatGPT等）的经验或学习意愿
2. Experience with project management tools such as Kanban boards, ERP systems (e.g., Odoo, Jira, Asana)
熟悉项目管理工具（如看板）、ERP系统（如Odoo、Jira、Asana）
3. Familiarity with WordPress content management (no coding needed)
熟悉WordPress内容管理（无需编程）
4. Experience conducting training sessions or workshops
有举办培训课程或研讨会的经验
5. Knowledge working under Agile/Kanban project management environments
了解在Agile/Kanban（敏捷/看板）项目管理环境下的工作方式
6. IT-related aspects of Marketing: newsletter scheduling, email template maintenance, basic SEO content administration
营销中的IT相关技能：新闻发布定时、电子邮件模板维护、基础SEO内容管理
7. Familiarity with data visualization dashboards (e.g., Looker Studio, PowerBI) using flat-file or spreadsheet data sources.
熟悉使用扁平文件或电子表格数据源的数据可视化仪表板（例如Looker Studio、PowerBI）
GENERAL EXPERIENCE 综合经验要求
We understand that some of the skills described above might require time to learn. However, to be successful in this role you will need to quickly understand current systems, troubleshoot and resolve incidents, and clearly explain issues to non-technical people. As you will be working with minimal supervision, the ability to take initiative to find IT solutions is essential.
我们理解上述某些技能可能需要时间学习。但是，要成功胜任该职位，您需要快速理解现有系统，进行故障排除并解决事件，并向非技术人员清晰解释问题。由于您将在最少监督下工作，主动寻找IT解决方案的能力至关重要。
1. At least 1–2 years of experience in an IT support, helpdesk, or IT coordination role
在IT支持、帮助台或IT协调职位上至少有1-2年的经验
2. Previous experience working with cross-functional teams and different service levels
具有在跨职能团队和不同服务级别工作的经验
3. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
计算机科学、信息技术或相关领域的学士学位（或同等工作经验）
4. Good spoken English language (required)
良好的英语口语能力（必需）
WHAT WE OFFER 我们提供
1. Work visa sponsorship and support (if required)
工作签证赞助和支持（如果需要）
2. Full paid annual leave and sick leave
带薪年假和病假
3. Hands-on experience with cloud platforms, AI tools, and automation in a real business environment
在真实的商业环境中使用云平台、AI工具和自动化的实操经验
4. Exposure to international operations across 65+ countries
接触覆盖65个以上国家的国际业务
5. Direct collaboration with the Lead Developer on technology strategy
与首席开发人员在技术战略上直接协作
6. Small, collaborative team within a ~40-person company where your impact is visible
在约40人的公司中的小型协作团队，让您的贡献显而易见
7. Friendly multicultural work environment with strong work-life balance
友好的跨文化工作环境，并具有良好的工作与生活平衡
QUALIFICATIONS 资格条件
1. Transferable valid work permit
可转移的有效工作许可证
2. Must already be living in Shanghai
必须已经居住在上海
ADDITIONAL INFORMATION 附加信息
Location: Shanghai, China (on-site)
地点：中国上海（现场办公）
Reports to: COO / Lead Developer
汇报对象：COO / 首席开发人员 (Lead Developer)
Department: IT
部门：IT部
Work hours: Standard business hours, no overtime required
工作时间：标准工作时间，无需加班
Job Tags
Full time, Work experience placement, Work at office, Visa sponsorship, Work visa, Flexible hours